Our policies cover various aspects such as shipping, returns, and replacements, all aimed at providing you with the best service possible. We strive to address any concerns or issues promptly and fairly, so you can shop with confidence and trust in our commitment to your satisfaction.
When you place an order, the shipping costs are calculated during checkout based on the total weight of your order and the rates set by the freight carrier.
As a customer, it's important to note that you'll be responsible for covering the shipping expenses for the items you purchase. And that these costs are non-refundable.
In the event that you receive a refund for an order that shipped, the shipping fee will be deducted from your total refund amount.
Shipping is utilized through USPS on Monday through Friday, except on holidays.
Shipping rates are calculated at checkout and are based on order weight, customer choice and/or best cost effectiveness to your address. Please allow at least 10 business days in the continental United States before contacting us or USPS.
Tracking information will be provided with all orders. Kimberz Kreations LLC will not be responsible for loss or damage caused during shipping process. Packages shipped via First Class Mail do not come with insurance and are not eligible for a refund if deemed lost. Kimberz Kreations LLC is not responsible for your package if it has been marked delivered. If stolen or missing, you must report the theft/missing package to USPS directly either in person or on www.USPS.com.
Packages shipped Priority Mail are shipped with limited insurance and are only eligible for a refund if a missing mail claim has been made with USPS and have been deemed lost or damaged by them.
Beginning 04/01/21, all internationally shipped packages will require Priority Mail through USPS. This ensures that you receive the necessary insurance on the package.
Due to current United States mailing services backlogs, please allow up to 60 days for delivery. Tracking information is emailed to you at the time package is shipped. If it has been at least 60 days, please contact USPS.com with a missing mail claim.